Telehealth FAQ 

Call our office to schedule your appointment.

What is a Telehealth consultation?

A private, secure, HIPAA-compliant and easy to use virtual visit—from the comfort of your own home – with your eye doctor.


What is essential or emergent eye care?

Emergent or essential eye care deals with eye emergencies and other urgent eye issues such as:

  • Eye infection, blurred vision, loss of vision, itching eyes, red eye, pink eye, scratched eye, stye and irritation
  • Follow up visits for contact lens, dry eye, post-op and more
  • Remote monitoring of conditions

How do I request a Telehealth consultation?

Call us at (859) 245-2020

What are we unable to do via Telehealth?

We are unable to:

  • Conduct a routine eye exam
  • Perform a contact lens fitting

What happens after I request a Telehealth consultation?

We will reach out to you directly to learn more about your condition and determine if a Telehealth consultation is the right step. If it is the right step, we will collect your insurance and payment information, and then set up the date and time of your Telehealth consultation.

How does the Telehealth technology work?

A smartphone, Ipad or computer with a camera is required for your consultation with us. We will send you an email containing your appointment information and instructions on how to access your Telehealth consultation.


Have more questions?


Mon-Thu: 8:30am-5:00pm
Fri: 8:30am-4:00pm
Sat: Closed
Sun: Closed